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Doctor Rong

FAQs

We create our products with this goal in mind… to have you jump for joy with the results. However if for any reason you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee. Here’s how it works…

Email us at [email protected] within 30 days after placing your order. We will give you the return address where you need to ship the unopened sheet masks (we only accept unused, unopened sheet masks). When we receive your shipment, we will issue you a refund. The refund amount will be adjusted according to the number of returned sheet masks. For example, if you order 5 masks and return 3 of them, we will issue you a 60% (3 / 5) refund on your order amount. 

Please note: We will issue you a refund only after we’ve received your returned, unopened sheet masks. You assume any risk of lost, theft or damaged goods during transit. Thus, we advise you to insure your parcel. Doctor Rong Ltd is not responsible for parcels lost or damaged in transit if you choose not to insure.

In the UK & USA, we offer free shipping for our sheet masks.

If you place your order before 12 pm (UK time) on weekdays, we’ll ship it to you on the same day (except at times of super high demand when it may take up to 48 hours to ship your package).

Estimated delivery times

  • UK: Typically 2-3 days
  • USA: Typically 5-7 days
  • Rest of the world: Typically 7-14 days

Absolutely! Our sheet mask is drenched in our super serum blend of 13 natural herbal extracts. Regardless of your skin type or concern, the formula will rebalance your skin and correct the underlying causes of your skin problems. It will not irritate your skin, as it is gentle and natural. It unlocks your skin’s healing mechanism, allowing it to self-correct. If you have oily skin, it will reduce oiliness. If your skin is too dry, it will help it stay moist.

But how can that be possible you may be asking…? According to traditional Chinese medicine, the real cause of dehydration and skin problems is “blood and qi stasis”. It’s a phenomenon observed in Traditional Chinese Medicine when the blood and qi are not circulating very well. It means that nutrients and hydration are not reaching your skin as much. This stagnation causes toxins to accumulate under your skin which then break down and prevent the production of collagen in your face. All these results in saggy, wrinkly, dehydrated skin.

Our super serum is actually a traditional Chinese medicine herbal formula for facial rejuvenation, that dissolves blood stasis under your skin and stimulates blood circulation. That way, your body can deliver water and nutrients to your face without obstructions, giving your that natural, healthy-looking glow that lasts.

The ‘Blooming Peach Blossoms’ sheet mask works best when applied before bed. Our corrective super-serum is rich and silky with a heavier consistency. You can absolutely use our sheet mask in your pre-makeup routine as well. Just make sure you wash off the serum before you apply makeup.

For evening/pre-bed routines:

Apply the sheet mask on your face after you’ve cleansed. Make sure you remove the sheet mask while it’s still moist (in about 15 minutes). Then, you’re ready for bed.

You might find it slightly sticky, but don’t wash it off after removing the sheet mask paper. And don’t use a night moisturiser either.

Our formula will keep your skin hydrated. Just wash your face when you get up the next morning. Your skin will feel very comfortable, dewy, and balanced, with just the right amount of moisture! 

For morning/pre-event routines:

Apply the sheet mask on your face after you cleansed. Make sure you remove the sheet mask while it’s still moist (in about 15 minutes). Make sure you wash off the serum before you apply makeup, sunscreen etc.

IMPORTANT: If you’re following our full facial rejuvenation treatment—daily sheet masking for 30 days straight—we recommend using the sheet mask in your evening/pre-bed routine. That’s because the serum will be working on your face throughout the night to correct any skin imbalance you might have. 

Using the Doctor Rong sheet mask occasionally will give you an instant hydration boost with a clean, refreshed, healthy feeling. This deep sense of hydration will last at least 24 hours. 

Using the sheet mask 2-3 times a week, will not only keep your skin deeply hydrated throughout the week, but also reduce sagginess, fine lines, and wrinkles. 

And if you want dramatic, super-wow, extraordinary results, we recommend doing a full month of sheet masking—30 days in a row before bed. Our formula will rebalance your skin and allow it to work as it was supposed to work. Blood and qi will circulate abundantly in your face, delivering a flow of nutrients and moisture that will reveal a natural, healthy radiance. Then, you would just have to maintain your skin with a healthy lifestyle and an occasional sheet mask (once a week).

Of course! We’d love to hear from you. For a faster response, contact us on Messenger (there’s a small chat widget at the bottom-right of our website. Click it and we chat!)

You can also contact us via email at [email protected] or call +447530786212

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