Doctor Rong

FAQs

We create our products with this goal in mind… to have you jump for joy with the results. However if for any reason you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee. Here’s how it works…

Email us at info@doctorrong.com within 30 days after placing your order. We will give you the return address where you need to ship the unopened products (we only accept unused, unopened sheet masks). When we receive your shipment, we will issue you a refund. The refund amount will be adjusted according to the number of returned products. For example, if you ordered 5 sheet masks and returned 3 of them, we will issue you a 60% (3 / 5) refund on your order amount. 

Please note: We will issue you a refund only after we’ve received your returned, unopened sheet masks. You assume any risk of lost, theft or damaged goods during transit. Thus, we advise you to insure your parcel. Doctor Rong Ltd is not responsible for parcels lost or damaged in transit if you choose not to insure.

If you place your order before 12 pm (UK time) on weekdays, we’ll ship it to you on the same day (except at times of super high demand when it may take up to 48 hours to ship your package).

Estimated delivery times

  • UK: Typically 2-3 business days
  • Rest of the world: Typically 7-14 business days

In the UK, we offer free shipping for our sheet masks. If you’re ordering from any other country, we’ll charge you a small shipping fee (£4.99).

We’re shipping our products from the UK. So, if you’re ordering outside the UK (e.g. US, Canada, Europe), the customs authorities of your country might require to collect duties and taxes on your parcel which you need to pay before you receive your package. 

Please visit the customs or trade tariff page on the your government’s website. You can usually search for duty rates using a product description (e.g. sheet masks).

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